FAQS

FAQ

Q.What is Odzonicfresh?

Odzonicfresh is an Online supermarket for Organic food and grocery , where you can buy all your grocery & household needs online and you can buy Organic food with Product details that means trace your food from form to your table, by saving Time & Money. As of now,catering our services to needs of customer in Hyderabad only.

Go Smart- Go Odzonicfresh

  1. What are the products you sell?

We sell more than 4000 items of groceries, confectionery, drinks and beverages, personal care, household needs and Organic foods Extensive choice of brands is offered for our customer.

Q.How to shop at Odzonicfresh?

Shopping at Odzonicfresh is Simple,Easy & convenient. You can “Order Online” or “Order by Call”

Order Online:

Browse the items available on site or search the products you need Click “Add to Cart” Go to “Your Cart” on top,Click on “View Cart” Button  to look at  your shopping cart and click “checkout”.If first time user click on “Register Here”  register by giving your essential information Or else proceed with “Guest Checkout” . Registered user can login using “Email id” and “Password” Select the shipping address or register new shipping address, select your delivery slot and finally select your payment option from a wide range of options, Cash or Card on Delivery (or) pay online using Credit/Debit cards/Netbanking. Your order will be delivered as per your pre-selected delivery slot.

Order by Call:

Call us Order the items you want to buy If first time user, provide us with your email-id, name and contact number. You will be registered automatically. If registered user, tell us email-id used for registration Tell us your shipping address ,Payment on Delivery Your order will be delivered as per your pre-selected delivery slot. Happy Shopping!!

Q.What is ‘My Account’? How do I update my information?

It is easy to update your Odzonicfresh account and view your orders any time through ‘My Account’.

‘My Account’ allows you complete control over your transactions on Odzonicfresh

Manage/edit your personal data like address, phone numbers, email ids

Change your password

Track the status of your orders.

 

Delivery:

Q.What are your delivery charges?

Shipping is absolutely free, on Orders above Rs.1000.For Orders below Rs.1000 there is a nominal delivery charge of Rs.50 to Rs.150 depending on locality.

Please see our Delivery Policy  for shipping areas.  Shop More! Save More!!

Q.Is there any Minimum Order for delivery?

Yes. We do have a Minimum Order concept i.e, we accept Orders on or above Rs.400 only. So,we do not accept orders below this value.

Q.What if I am not available at home, when delivery arrives?

We confirm delivery time for your order with you at time of ordering,you can reschedule your delivery time by calling our customer care till 3 hrs. before your delivery slot.If you are unavailable at time of delivery, then our delivery boy will leave a note at customer’s door with a contact number to reschedule the delivery. There is a fee of Rs.60/- for all rescheduled deliveries.

Q.Do you deliver on weekends?

Yes, we operate 7 days a week and delivery is available on weekends also.

  1. Do you have a return policy?

Yes we do have a 14 day return policy, for more information see our return policy.

Payments:

Q.I have a coupon code of odzonicfresh.com, how to redeem it?

Yes. You can redeem coupons after clicking on “view cart”,you will have a look at shopping cart ,at the bottom,there is an option of “Use Coupon Code”, validate your coupon and then proceed to checkout.

Q.What are the payment options available?

Odzonicfresh offers you multiple payment methods. Whatever your online mode of payment, you can be rest assured that Odzonicfresh trusted payment gateway partners use secure encryption technology to keep your transaction details safe & secure at all times.

You may use Net Banking, Cash on Delivery,Credit/Debit Card to make an online payment of your purchase.We accepts payments made using Visa, MasterCard, Maestro credit/debit cards. We do not accept any gift or meal vouchers as of now.

Q.How do I get a refund?

We strictly do not encourage any Refunds.If in case,there is a technical problem like money has been debited twice etc.,only in such cases, we would issue a gift voucher/ coupon code of an appropriate amount with certain terms & conditions.If payment is made online, refund typically takes around 7-10 business days to reflect in your account.Refund is at sole discretion of Odzonicfresh.

Faqs:

BULK ORDER

Do you have some party or any get together at home or at your friends home…We do accept bulk orders, & have a special pricing for it.

For more details drop a mail at  info@odzonicfresh.com .

Or

Just give a call to our customer care Number.